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Returns and Refunds Policy

Warranty

Each product comes with a comprehensive 1-year warranty. If during this period, the product malfunctions in any way or any of the parts is no longer usable, please contact us immediately and we will find the most suitable way to assist you.

Returns

Our "No-questions-asked" policy lasts 30 days, which means that you can return the purchased product within this 1-month window, hassle-free and for a full refund. To be eligible for a return the ordered item must be with the original packaging and with all the components, included in the original packaging - the product itself, the accessories, the batteries and the manual. Additionally, if you have cut the strap to make it a better fit or to get rid of the extra length, the product will not be eligible for a return.

Please contact us prior to returning the item, as we will authorize the return and will provide you with a special return number - without it a return will not be accepted.

Important! - Any item which is not in its original condition, is damaged or has missing parts for reasons not due to our error, will not be refunded.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-3 business days. Please allow some time (usually 3-5 business days), before the money is back to your account.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@goodboytraining.com

Exchanges

We only replace items if they are defective, damaged or have stopped working within the warranty period.  If you need to exchange it for the same item, send us an email at support@goodboytraining.com and we will troubleshoot the issues and will advise you on how we will proceed with the replacement item.

Shipping

To return your product, you should contact us, obtain the return authorization number and get the return address. Please note that this address - 13820 NE Airport Way Portland Oregon US 97230 - is NOT the address for returns and should you send your item there, your return will not be accepted.

You will be responsible for paying for your own shipping costs for returning your item. Also, shipping costs are non-refundable on orders past the 30 days period. If you receive a refund, the cost of original shipping will be deducted from your refund.

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